Service Management have been working closely with Service Desk and IRT to identify process or system improvement opportunities. One area that IRT have highlighted as needing improvement is the process around requesting admin rights for UoS machines. Reviewing tickets we have received where admin rights have been requested showed a number of ‘bottlenecks’ in the […]
Superusers
2015
Service Management newsletter – issue 5
The fifth issue of the Service Management newsletter can be found here: Newsletter_Issue_5_v1_1 This issue contains information regarding: Choosing your route – This guide is dedicated to you Taking a shortcut – The easy way to search and navigate through the guide Looking ahead – keep your eye peeled for future enhancements Mind the gap […]
Service Management newsletter – issue 4
The forth edition of the Service Management newsletter can be found here: Newsletter_Issue_4_v1_1 This issue contains information regarding: Finance and ServiceNow – The benefits of using the system Superusers – The Support Guide reviewers Enhancements & Improvements –Reports, Change Module, Mobile and more External Resources – ServiceNow community knowledge How to… – More Hints & […]