The eighth issue of the Service Management newsletter can be found here: Newsletter_Issue_8_v1_1 This issue includes information regarding: Wessex NETSCC – Another department benefiting from ServiceNow. Enhancements & improvements – SLA Due Calculation Surveys – Finding out what users think of our services.
Newsletter
2015
Service Management newsletter – issue 7
The seventh Service Management newsletter can be found here: Newsletter_Issue_7_final This issue contains information regarding: Remedy database –Old tickets available for referencing. The service development journey –Visual guide for future projects. Enhancements & improvements Feature area – ServiceNow in Numbers. How to… – More hints & tips.
Service Management newsletter – issue 6
The sixth issue of the Service Management newsletter can be found here: Service_Management_Team_Newsletter_Issue_6 This issue includes information regarding: Portal mock-ups – The next step for portal usability improvements Change module live – The latest ServiceNow module Interfacing – Linking ServiceNow with other applications How to …. – More hints and tips.
Service Management newsletter – issue 5
The fifth issue of the Service Management newsletter can be found here: Newsletter_Issue_5_v1_1 This issue contains information regarding: Choosing your route – This guide is dedicated to you Taking a shortcut – The easy way to search and navigate through the guide Looking ahead – keep your eye peeled for future enhancements Mind the gap […]
Service Management newsletter – issue 4
The forth edition of the Service Management newsletter can be found here: Newsletter_Issue_4_v1_1 This issue contains information regarding: Finance and ServiceNow – The benefits of using the system Superusers – The Support Guide reviewers Enhancements & Improvements –Reports, Change Module, Mobile and more External Resources – ServiceNow community knowledge How to… – More Hints & […]
Service Management Newsletter – issue 3
The third edition of the Service Management newsletter can be found here: Newsletter_Issue_3_d_final This newsletter contains information regarding: Change Management Module – In the pipeline and nearly ready. ServiceNow Support Guide – An update about current progress. Enhancements & Improvements – New alerts and other E&I. Mobile Interface – ServiceNow on the go. How to… […]
Service Management Newsletter – issue 2
The second edition of the Service Management Newsletter can be found here: Newsletter_Issue_2 This newsletter contains information regarding: Portal Usability –  A portal improvement based on user’s requirements Defects List – A new list of fixes Feature Areas: Testing – The purpose and importance of testing How to… – Improve your knowledge of ServiceNow functionality
Service Management Newsletter Issue 1
The first edition of the Service Management Newsletter can be found here: Newsletter_Issue_1 This newsletter contains information regarding: Reporting –  A powerful tool for ServiceNow is now live Fixing defects – Patch to fix server-side memory issues and other fixes CMDB – A new tool for change management How to… – Improve your knowledge of […]