To support the development of a suite of eForms in the HR tenancy for things like Contractual Changes and Absence Requests, an interface has been set up between ServiceNow and Resourcelink.
This brings information such as post data, departmental and role hierarchy, and management and direct report information into ServiceNow that is visible to HR members and that can be utilised when processing tickets. This doesn’t just benefit HR though. Other departments can begin to utilise the line manager information in requests that require line manager authorisation. This can be built into automated workflows so a ticket automatically requests line manager authorisation before it assigns to the fulfiller team to action it.