A number of small changes have been implemented in ServiceNow to target minor improvements:

  • Group managers were able to add people to their teams but not remove them. This has now been fixed.
  • A BRM field has been added to Department records where the department is a Faculty or top tier Professional Service.  This will eventually feed into additional improvements around portfolio management.
  • When attachments were added to emails sent using the email button on a ticket, the attachment was not added to the ticket itself.  This has now been changed so attachments added to emails sent via the email client will be copied onto the ticket and a log of when this happened will appear in the Activity Log.
  • Applicant students from Banner were being imported as type “None” – they will now be imported as type “Applicant”.  Existing records have been updated to reflect this too.

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