Category Archives: Scenarios and Personas

Rebecca is university of Southampton student. She is aiming to be a Mental Health advisor after finishing her degree. She wants to get an experience as mental health advisor. So, she decides to join “TrustPal”. She logs in using her university email accounts. She edits her profile and interests. Then she clicks on add post and writes, “I like hearing you talk to me”. After talking to a stranger about his sleeping problems. She decides to create a support group for those who are facing sleeping problems. She feels happy when she sees the 5 yellow stars shining on her profile and reads people comments about how helpful she was. And she replies, “ You give me more than I give you. You make me happy and you raise my self-confidence. Thank you”

It’s Friday afternoon, Nicholas replies “ Happy weekend to you too” in lower voice “It doesn’t seems to be a happy weekend”. He feels persistently unhappy. And he can no longer cope. He decides to go to bed and take a nap. Hoping that the low mood goes away, but it doesn’t. He feels stress even on the free times. He decides to talk to his friend Joe. Joe picks the phone up and starts the call with “Hello drama queen”. He realized it wasn’t a good idea. He remembered that he saw a poster about anonymous chat application called “TrustPal”. He downloads the application. And he logs in using his Soton ID and a nickname. He clicks talk to mentor tap on the application. Natalie (mentor) accept a chat live request from “drama queen” (Nicholas’s nick name). She asks him, after listening to his issue, to take mood assessment quiz in NHS website. Nicholas scored higher than the average degree of anxiety. Natalie gives him a high support. She also provides information about support groups in Trustpal and links to university and NHS services. She asked him to keep in touch. Nicholas feels good when he founds someone who cares about his problem. And he promise Natalie he will be better soon.

Resources:

1.Mood self assessment by NHS http://www.nhs.uk/conditions/stress-anxiety-depression/pages/mood-self-assessment.aspx

2. image reference http://goodmenproject.com

Purpose:

Scenario that describes the use of an anonymous chat based application for University of Southampton students, which would enable them to chat to mentors, councilors or other students when they have various issues or problems.

Individual:

Jack is a University of Southampton student who is facing a depression after relationship break up.

Natalie is a mentor, working on University of Southampton Mentoring support department.

Layla is a University of Southampton student, who has experienced Jack’s problem before.

Equipment:

Any devices has an Internet connection and “TrustPal” Application.

Scenario:

• Jack, Layla and Natalie (users) can login using their university ID.
• Users identity will be hidden and they will use the system as anonymous.
• Jack can search for keyword “depression” and the system will display all related public posts or support groups.
• Jack can view and add comments to posts.
• Jack can join support groups, which bring together student facing similar issue.
• Jack can ask for virtual consulting and the system will assign the job to a mentor (Natalie).
• Jack can send message to anonymous mentor (Natalie).
• Natalie will receive message from anonymous student asking for help.
• Natalie will provide student with helpful information such as: support groups, university services and NHS services.
• Jack can also ask for online chatting with Natalie.
• Natalie will response and start live chatting with Jack
• After finishing consulting session, Jack can give feedback or rate the mentor.
• Jack found an interesting post about his issue made by another anonymous student (Layla).
• Jack can check Layla statues (online or offline).
• If Layla online, Jack can ask for online chatting.
• Layla can accept or refuse chatting request made by anonymous student (Jack).
• Users can choose their status earthier online or offline.