How open data helps change management
June 6, 2013
by Christopher Gutteridge
Last year we built a system which aggregates event RSS feeds and makes a nice events calendar for the university. I was recently quite surprised to discover a way which the information was being used.
“Change Management within iSolutions uses the Events Calendar open data in conjunction with other confidential data sources to build a rich understanding of critical University activities throughout the year. This enables iSolutions to schedule maintenance work to minimises service disruption to our users, and it also assists in understanding impacts to users when unplanned service outage occurs. ” – D.J. Hampton, IT Service Management & QA Team Manager
Categories: Quotes from Users.